I love my new product from Reformed Faith and Family! How can I leave a review?
We LOVE to hear feedback concerning the items we offer in our store. Please find the page displaying the item on our website and find the box that says “Add a review.” If you leave a review we will send you a special coupon code. If you do not receive this coupon code please contact us at helpdesk@reformedfaithandfamily.com. Thank you!
How do I access my downloads?
All products that you have purchased can be found in your personal online account.
- Click to login to your account here.
- You will use the username and password you chose at the time of your account setup to login. If you do not remember this follow the steps to recover your account and set up a new password.
- To access your purchased digital downloads, click on the “Download” buttons to download each book.
How do I save my files to my computer if they opened in a new browser or window?
Some browsers open files in a new browser tab or window. In most browsers…
- Go to the tab that has the file open
- Click on “File” in the menu above and choose “Save As” or “Save Page As.”
- Your computer will then give you the option to save the file wherever you like.
How do I download my files if I only have a phone to download to?
Many phones don’t have the necessary software to open certain types of files. Save your e-mail and come back to download when you can use a computer. Don’t forget, you can always access your downloads from within your account.
Where can I download my purchase if I never received my email with my digital products to download?
First, check your spam folder. If you see it there, make sure to move it from spam to your regular Inbox.
If you still cannot find your email, you can access your files at any time through your online account portal here to download your files.
May I print your items for my homeschool co-op or church to use?
We would love for you to share our products with your homeschool co-op or church. We have added two different licenses for our products. You will find a Household License for use by a single family. You will also find a Classroom License available for use in a group setting. We request that you follow the copyright and printing permissions granted according to the license purchased. Thank you!
How long will it take my physical items to ship?
We utilize a reputable third-party print on demand service for the production of our physical products. On average, an order takes 2-7 days to begin production. Please expect 2-3 weeks to receive your item(s). We thank you for your patience.
Do you accept returns or exchanges on physical products?
We do not accept returns or exchanges on our physical products, unless it arrives to you damaged. Please click here to view our full return policy.
Do you accept returns on digital products?
We do hope you love the product(s) you purchase from Reformed Faith and Family. If there is an issue please contact us for assistance at helpdesk@reformedfaithandfamily.com. At this time we cannot accept returns on our digital products.