Refund and Returns Policy
Overview
We carry both digital and physical goods in the Reformed Faith and Family Store.
- Digital PDF Educational Resources
- Print-on-Demand Physical Products
Please read below to learn about our refund and exchange policies.
Refunds on Digital Files
Due to the nature of a digital file, we cannot accept returns or exchanges. When a physical product is returned to a store, the store then has controlled ownership of it. Digital files can be duplicated and stored in a myriad of ways. The owner has no way of ensuring its complete return.
Refunds on Physical Products
Because we utilize a third-party Print-on-Demand service for printing our physical items, it is not possible to refund these items if you order a wrong size or color. We apologize for any inconvenience this may cause. We have included detailed sizing charts from the manufacturer on each of our products to help you determine the proper fit.
What If My Product Arrives Damaged?
If your item arrives to you damaged or there is a printing error from the manufacturer, please contact us right away. There is a 30-day exchange policy on these types of issues from the service we utilize.
Please contact us immediately at contact@reformedfaithandfamily.com.
Have Questions?
Contact us at contact@reformedfaithandfamily.com for questions related to refunds and returns.